Behavioral Health & Recovery Services
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Beneficiary/Member Handbooks
Mental Health Beneficiary Handbooks
Kern MHP SMHS Beneficiary Handbook_Eng 10.15.23 12 Font- Kern MHP SMHS Beneficiary Handbook_Eng 10.15.23 20 Font
- Kern MHP SMHS Beneficiary Handbook_Span 10.15.23 12 Font
- Kern MHP SMHS Beneficiary Handbook_Span 10.15.23 20 Font
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Drug Medi-Cal-Organized Delivery System Member Handbook
- Kern DMC-ODS Waiver Beneficiary Handbook_Eng 12.15.23 12 Font
- Kern DMC-ODS Waiver Beneficiary Handbook_Eng 12.15.23 20 Font
- Kern DMC-ODS Waiver Beneficiary Handbook_Span 12.15.23 12 Font
- Kern DMC-ODS Waiver Beneficiary Handbook_Span 12.15.23 20 Font
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Audio and Paper Handbooks Available
- Mental Health Beneficiary Handbook (Audio - English)
- Mental Health Beneficiary Handbook (Audio - Spanish/Versión de Audio)
- DMC-ODS Member Handbook Audio - (English)
- DMC-ODS Member Handbook Audio - (Spanish/Versión de Audio)
Paper formats of these documents are available without charge upon request. Please call 1 (800) 991-5272 for Mental Health and 1 (866) 266-4898 for Substance Use to request copies. Requests will be processed within (five) business days.
Change of Provider/Second Opinion
- Change of Provider and Second Opinion Request English 12
- Change of Provider and Second Opinion Request English 18
- Change of Provider and Second Opinion Request Spanish 12
- Change of Provider and Second Opinion Request spanish 18
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Hearing Rights Process
Hearing Rights Process-English-12 font- Hearing Rights Process-English-18 font
- Hearing Rights Process-Spanish-12 font
- Hearing Rights Process-Spanish-18 font
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Mental Health Continuity of Care
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Drug Medi-Cal-Organized Delivery System Transition of Care
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